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Frequently Asked Questions
You must make the full payment for your selected vehicle upfront when you place your order. Rest assured, Chiva Auto Sales will securely hold your payment until you receive the vehicle and have a 10-day inspection period to decide if you want to keep it.
Once you receive the vehicle, you’ll have 10 days to thoroughly inspect it and ensure it meets your expectations. If you decide not to keep the vehicle during this time, you can return it at our expense, and you will receive a full refund.
To initiate a return within the 10-day inspection period, simply contact our customer support team. We will arrange for the vehicle to be picked up at no cost to you, and you will receive a full refund once the vehicle is returned in its original condition.
If you encounter any issues or have questions about the vehicle during the 10-day inspection period, please reach out to our customer support team. We’re here to assist you and ensure a smooth experience.
No, returning the vehicle within the 10-day inspection period is completely free of charge. We will cover the cost of pickup and ensure a hassle-free return process.
Once the returned vehicle is picked up, we will promptly process your refund, and you can expect to receive it within 24 hours.
If you decide to keep the vehicle, the payment will be processed, and you will become the proud owner of your chosen vehicle. Enjoy your new ride!
You can reach our customer support team through the contact information provided on our website. We’re here to assist you with any questions or concerns you may have.
At Chiva Auto Sales, your satisfaction is our priority, and we’re committed to providing a secure and worry-free online vehicle buying experience. If you have any additional questions or require further clarification, please don’t hesitate to contact us.
We do our own trucking, and because of our large trailers, we are able to ship other vehicles for 3rd parties along with yours, which enables us to provide an 80 cents/mile shipping fee. The shipping branch basically allows us to offer competitive shipping rates.
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About Us
Chiva Auto Sales, LLC
Business ID: 490-68490
License#: IA017903
Formation Date: 2015
Why Us
We don't just sell vehicles; we provide a superior buying experience. Our secure online platform at Chiva Auto Sales offers a level of transparency and quality you won’t find anywhere else. Skip the hassle, we even deliver your new vehicle right to your doorstep. Choose us for a smooth, reliable transaction.